At Kitchen Ware Wala, we aim to provide high-quality kitchen products and a smooth shopping experience. If something goes wrong, we’re here to help.
1. Eligibility for Returns
We accept returns only under the following conditions:
- Item is damaged or defective upon delivery
- Wrong item delivered
- Item is unused and in original packaging
2. Return Request Time
Customers must request a return within 24–48 hours of receiving the order. Requests made after this period may not be accepted.
3. Proof Requirement
To process your return, you must provide clear photos or videos showing the issue with the product.
4. Refund Process
Once your return is approved:
- Refunds for COD orders may be issued via EasyPaisa or JazzCash
- Refunds are processed within 3–5 working days after approval
5. Exchange Option
Instead of a refund, you may request an exchange for the same product (subject to availability).
6. Non-Returnable Items
We do not accept returns for:
- Used items
- Items damaged after delivery due to misuse
- Change of mind
7. Shipping Charges
Delivery charges are non-refundable unless the return is due to our mistake (wrong or damaged item).
8. Contact Us
For return or refund requests, contact us:
- Email: support@kitchenwarewala.com
- WhatsApp: Available for quick response
Last updated: 2026